Refund & Cancellation Policy

Users may cancel their HeartLib subscription at any time.

Unless otherwise stated for a particular plan, cancellation takes effect at the end of the user's current paid billing period.

After cancellation:

• no further renewal charge will be made for that subscription;
• the user may continue accessing paid features until the end of the period already paid for, unless the account is otherwise suspended or terminated in accordance with the Terms; and
• cancellation does not ordinarily result in a prorated refund for the unused portion of an already-started billing period.

HeartLib subscriptions automatically renew at the applicable monthly or annual billing interval unless cancelled before the next renewal date.

The applicable subscription price and billing frequency are displayed before purchase.

Cancelling before the next renewal prevents the next recurring subscription charge.

HeartLib's current Stripe checkout configuration provides a 7-day free trial for the Basic Monthly and Premium Monthly plans only.

Discover plans and annual plans do not currently include a Stripe free-trial period in the active checkout configuration.

If a free trial is selected, the subscription converts to a paid subscription after the trial unless cancelled before the trial expires. The first charge occurs after the 7-day trial ends. Cancelling before the trial expires prevents the first subscription charge.

HeartLib does not ordinarily provide refunds simply because a customer changes their mind after purchasing a subscription or because they did not fully use the service during a paid subscription period.

However, HeartLib may provide a full or partial refund where appropriate, including:

1. a duplicate charge;
2. an incorrect billing amount;
3. an unauthorized transaction, subject to investigation;
4. the customer was charged after properly cancelling before the applicable renewal;
5. HeartLib materially failed to provide the purchased service;
6. a material technical problem attributable to HeartLib prevented reasonable use of the purchased service and could not be resolved within a reasonable period;
7. HeartLib determines that a refund is appropriate based on the circumstances; or
8. a refund, cancellation or other remedy is required by applicable consumer law.

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under applicable consumer-protection legislation, including the Australian Consumer Law where applicable.

Customers should contact HeartLib as soon as possible after identifying a billing problem.

For ordinary refund requests, customers are encouraged to submit their request within 14 days of the relevant charge. The 14-day administrative request period does not limit any statutory rights or remedies that may apply under applicable consumer law.

HeartLib will review refund requests based on the reason for the request, transaction records, subscription and cancellation records, use of the service where relevant, technical/service records where relevant, and applicable consumer law.

HeartLib may request reasonable information necessary to investigate the transaction.

Approved refunds will be returned to the original payment method wherever practicable.

HeartLib will normally initiate an approved refund within 5–10 business days following approval.

The customer's bank, card issuer or payment provider may require additional processing time before the refund appears in the customer's account. HeartLib does not promise a settlement date controlled by a bank or payment provider.

Use HeartLib's existing customer-support contact method shown on the Terms & Conditions and Privacy Policy pages.

Please provide:

• account email address;
• date of charge;
• amount charged;
• reason for requesting the refund; and
• relevant supporting information.

Never send full card numbers, security codes, account passwords or sensitive payment credentials by email or chat.